Spa launches 'Covid-19-secure' experience for post-lockdown beauty appointments

With some non-essential retailers due to open on 15 June, businesses are preparing by implementing safety measures to maintain social distancing.

One area where this will prove particularly difficult is for the beauty industry – which usually has direct contact between the customer and the seller, in roles such as nail technicians, masseurs and bikini waxers.

In an effort to stay afloat while protecting customers, one company, Cecily Spa in Hertfordshire, has launched a ‘Covid-19-secure’ experience for people to enjoy while staying safe.

What does this entail, you ask?

For starters, all team members have undertaken coronavirus training and will be offered PPE in the shape of high-quality masks, gloves and visors, which are replaced after each appointment.

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There will also be divider screens at each manicure station, between the technician and the customer, which, in addition to protecting you, also means that you don’t have to sit through awkward small talk, so there’s that.

Meanwhile, customers will be required to wear face masks when entering the premises. It’s OK if you forget yours at home, the salon will have some on-site, too.


Additionally, spa visitors will also be required to have their temperature checked and use hand sanitiser on arrival, as well as declare their medical history – specifically any coronavirus-related incidents – ahead of the appointment, through an online consultation.

Other aspects of the Covid-19 experience include:

  • A full-time cleaner, solely dedicated to maintaining sanitation
  • Social distancing markers on the floor across the spa
  • Staggered customer appointments
  • All payments taken up front to reduce contact, along with a new section on the company’s website and a booking app.

You might want to bring a snack and drink with you – lunch will no longer be offered on-site, and glasses will not be used (so forget about cucumber-infused water).

Magazines and phone chargers will also no longer be offered.


As for the actual treatments, not much has changed apart from the fact that couples massages will only be given if you live in the same household, and customers will be seated two metres apart at all times.

‘While opening our doors is a few weeks away, we’re making sure that we’re really prepped ahead of the 4 July,’ said Haylee Benton, founder of the Silver Fern Group.

‘We want to trial our safety measures before opening our doors to ensure the safety of our staff and our customers as best as we possibly can.

‘This will mean a loss of 300 available appointment slots per week, but by planning ahead, we can hopefully look to avoid putting our prices up and still bring our ‘hybrid-spa’ concept – affordable prices/luxe experiences – to our customers as we always have.

‘We are taking pre-bookings now and are sharing all of our safety measures with customers in advance so they can feel safe and fully prepared for the experience ahead, whilst still coming to enjoy some time for themselves after what has obviously been an extremely difficult time.’

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