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McDonald's is using automated voice ordering at 10 Chicago restaurants
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McDonald’s is testing out voice-ordering technology at drive-thrus in Chicago as restaurants across the country look to automation to reduce labor costs.
McDonald’s is piloting the automated tech at around 10 drive-thrus in the Chicago area – and the computers taking orders for Big Mac’s and fries is apparently getting orders right 85% of the time and can take about 80% of customer orders, the company’s CEO Chris Kempczinski said Wednesday, at the Alliance Bernstein Strategic Decisions conference as reported by Nation's Restaurant News.