O2 down with customers unable to make phone calls – The Sun

THOUSANDS of O2 customers are unable to make phone calls after the network has gone down.

More than 5,000 thousands users have complained their signal has dropped and they can't connect to wi-fi.

A message on O2's website says that the network provider is aware of an issue.

It reads: "Our technical teams are investigating. We apologise for any inconvenience.

"Updates will be shared here [on its service status page] as soon as they are available."

O2 doesn't explain what has caused the issue, exactly how it is affecting customers or when the service is likely to be fixed.

The problems started around midday today, according to complaints tracker Downdetector, with reports from more than 1,500 customers within minutes.

People in London, Manchester, Birmingham, Plymouth and Glasgow have all been experiencing issues with the network.

The outage comes as millions of workers are relying on their phones to be able to work from home under coronavirus lockdown rules.

"Is anyone on @O2 having issues making a call?" one person wrote on Twitter.

"I've got full reception but it won't even connect."

Another wrote: "So @O2 is down… y'all need to fix this ASAP or you can pay me for a days work."

Mark wrote: "Is your network down @O2? Can't make outbound calls & seeing reported from other Twitter users saying the same thing.

"Can you lets us know when you'll be back up please?"

O2, which has 34millions mobile customers, also provides the network for piggyback services including GiffGaff, Tesco Mobile and Sky Mobile.

According to Downdetector, there has been a spike in complaints from Tesco Mobile and GiffGaff customers also reporting issues with the network.

But there are significantly fewer complaints compared to O2 customers, peaking at 40 about Tesco Mobile and around 16 about GiffGaff.

A spokesperson for O2 told The Sun that it was aware of the issue and working to fix it although it didn't specify when it will be resolved.

Yesterday, O2 owners Telefonica revealed that it is in talks with Virgin Media about a possible mega-merger to become the UK's biggest telecoms provider.

But the broadband provider also caused chaos for hundreds of thousands of customers after an outage left them unable to work from home.

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