Hospital bosses pen astonishing EIGHT-step guide on how to make TOAST and warn staff not to attempt task unless they are fully trained
- Staff at University Hospital Southampton given two-page guide to making toast
- Poster was put up in a ward kitchen and warns staff they have to be fully-trained
- Critics say the guide is a complete waste of money and treats staff like children
Hospital bosses have been blasted for patronising staff after giving them detailed instructions on how to make toast.
The step-by-step guide, which included a full equipment list, was put up in a ward kitchen at University Hospital Southampton, telling staff not to attempt the task unless they are fully-trained.
The two-page poster tells staff to ‘place required bread into slots’ and then to ‘turn toaster dial to setting 2.5 and push lever down’.
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Users are then instructed to ‘wait beside the toaster until completion of the full cycle’ and ‘remove with plastic tongs and place on receptacle (plate/tray)’.
After successfully toasting the bread, workers are guided to place ‘in either beverage trolley, toast compartment’ or a ‘suitable receptacle’ such as a plate or tray, and serve it to patients with ‘butter/margarine and appropriate conserves, knife and napkin’.
Unbelievably, officials included a ‘toaster’ and ‘brown or white bread’ on a list of ‘required equipment’ for making the toast.
Health officials have been criticised for wasting NHS time and money writing the painfully obvious instructions.
University Hospital Southampton chiefs have been criticised for wasting NHS time and money writing the painfully obvious instructions
Conservative MP Nadine Dorries – a former nurse – told The Sun: ‘All the qualifications these nurses have, isn’t it blindly obvious on how to make a piece of toast?’
‘When I was a trainee, my first job in the mornings was to make 60 rounds of toast for the patients. I would not have had the time to read instructions.’
A source added: ‘It’s absolute madness. Someone was paid to sit there and write this. So much time on producing something so stupid.’
Joyce Robbins of Patient Concern said: ‘It treats the staff like little children who don’t know what to do.
‘We are always being told the NHS is overstretched. I thought they would have found better things to spend their time and money on.’
The hospital defended the instructions, which were drawn up by NHS senior risk advisor and Serco operations executive William Storrs.
Serco was brought in as the hospital’s caterers last year at a cost of £125 million.
A hospital spokesman said the document was written to ‘ensure staff do not cause unnecessary disruption by burning toast and triggering fire alarms.’
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