If you’re a customer of E.On Next, then, good news – you may be owed some money.
In April 2022, Ofgem CEO Jonathan Brearley announced a series of Market Compliance Reviews scrutinising the performance of 17 energy suppliers, including British Gas, EDF, Octopus, and Utility Warehouse.
E.On has had to pay out compensation to some of its customers at the behest of energy regulator due to poor customer service, in which it found ‘severe weaknesses’.
In the other three areas Ofgem looked at (Direct Debits, Customers in Payment Difficulty, and Vulnerable Customers), the regulator found ‘minor weaknesses’.
The news comes after E.On Next and three other energy firms were also forced to pay out for overcharging issues and late final bills.
Around half a million customers that have been most directly affected by the customer service issues are to receive a share of £4 million in compensation that the company is to pay out.
E.On are also contributing £1 million to Ofgem’s voluntary redress fund, designed for charities attempting energy-related projects (including helping vulnerable energy consumers).
So are you one of the customers affected?
Here is what you need to know.
Which customers do E.On owe money to?
If you tried to call E.On between October 2022 and December 2022, you may be due compensation, according to Money Saving Expert.
If you had to wait more than ten and a half minutes and/or failed to get through more than once during that timeframe, you should be due recompense.
How will E.On customers be compensated?
If you are due compensation, then you should receive it automatically, with most payments being sent yesterday (June 14).
This will usually take the form of £8 credit on your energy account unless you’re on a non-smart prepayment meter, in which case you will receive a voucher to use at your next top-up.
If you are eligible but have moved away from E.On since you should contact the company.
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