McDonald’s customer is hit with £155 charge for meals she had months earlier due to payment glitch – and she’s not the only one

• McDonald’s has been slammed after customers charged for food months later
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McDonald’s has been slammed by customers after they were charged for their food months later, pushing their bank balance into the red. 

The card reader glitch meant one woman claims to have had £155 taken out of her account for meals she had months earlier – and she wasn’t the only one.

Other customers who’d eaten at the Dagenham restaurant in East London noticed mystery payments disappearing out of their accounts to the fast food giant.

Mother-of-three, Alexis Johnson, 42, told The Sun ‘My bank account was in negative balance and I was shocked.

‘I thought I’d been charged at the time, as other people would have, so it’s really poor from McDonald’s. 

McDonald’s has been slammed by customers after they were charged for their food months later, pushing their balance into the red

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‘Being charged months later can have a bad impact on people who are hard-up.’

The HR operations manager from Essex was charged £34.54 by McDonald’s last Thursday.

She realised the payment was for Big Macs and Happy Meals she bought back in June, almost six months ago. 

Nicole Jackson who also ate at the Dagenham branch wrote online ‘I’ve had £155 taken. It’s absolutely disgusting’.

Another customer on Facebook commented ‘they took money from my mate dated May’ with an eye-roll emoji. 

McDonald’s told The Sun ‘Unfortunately there was a fault with one of the card readers in our Dagenham restaurant between 26th April and 19th June that meant customers using that card reader were not charged at the time.

‘We have been processing these payments over the last two weeks, and would like to apologise for any inconvenience caused as a result of this payments failure.

‘We’d encourage anyone with any concerns or questions to please contact our customer services team.’

It comes after the burger chain began their ‘most generous promotion yet,’ Festive Wins.

The fast food giant is offering customers across the UK the chance to save big bucks this Yuletide season.

Those with the app will be treated to offers and prizes including favourites like the Big Mac for just 99p, throughout the whole month of November.

This week’s offers include a Quarter Pounder with cheese, McPlant and Filet-O-Fish for 99p on selected days.

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