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O2 phone contract holders have been warned to be vigilant after a customer's contract was 'cancelled without their consent'.
The customer, who wrote into the Guardian's consumer Q&A section, claims they were unknowingly switched to another company called Plan.com.
They said: "I was assured, on several occasions, that my contract would stay with O2. Having renewed, I then discovered it was actually with another firm called Plan.com. I have told the company that I have no desire to leave O2, but Plan has migrated our three phone numbers over. Despite many phone calls and emails, it is refusing to help."
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According to the paper, Plan.com claimed a third-party sales company, which it had no control over, had sold the plan. The customer has since been released from the contract and returned to O2, with Plan.com sending a hamper as an apology.
It warns: "For the rest of us, the moral of the tale is clear: don't take unsolicited calls from people offering to upgrade your mobile contract."
Online, customers have been revealing their own experiences too, with one writing: "DO NOT accept any deals from cold callers, whether they say they're from O2 or not. If you search the forum you will see the many problems people encounter by doing this."
Another advised: "Block the number immediately so they can't call you back. The only ones who will gain anything by the deal will be them.
And a third added: "Sounds like another so called trusted partner. Do not accept anything from them or any cold calls."
Giving his advice, the Guardian consumer expert Miles Brignall added: "If you are interested in upgrading or renewing, end the call and then contact your chosen provider to ask for the renewals team and then shop around. That way, you know exactly who you are dealing with and won't get into this situation."
Daily Star has contacted Plan.com for comment.
* This article was crafted with the help of an AI tool, which speeds up Daily Star's editorial research. An editor reviewed this content before it was published. You can report any errors to [email protected]
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