UK's top restaurants are charging hundreds of pounds to no shows

Revealed: How restaurants are charging hundreds of pounds per head for guests that cancel their bookings

  •  Many of the UK’s top restaurants charge over £100 without serving food
  • READ MORE: Celebrity chef Tom Kerridge slams 27 ‘selfish’ diners 

Some of the UK’s top restaurants are charging hundreds of pounds to guests that cancel their reservations.

This means some customers have been left with hefty bills despite not getting anything to eat.

The Ledbury in London, which has two Michelin stars, charges £195 for guests that cancel within 48 hours of their booking.

Meanwhile, Core by Clare Smyth, which has three Michelin stars, has a similar policy charging £150 per head for guests that cancel.

And it’s not just the country’s fanciest restaurants that are charging fees. 

The highest fee is Ynyshir, (pronounced inish-eer), in Machynlleth, Wales. Voted the best restaurant in the UK, it charges customers £375 a head for dinner, with sales ‘final and non-refundable 

The highest fee is Ynyshir, (pronounced inish-eer), in Machynlleth, Wales.

Voted the best restaurant in the UK, it charges customers £375 a head for dinner, with sales ‘final and non-refundable’.

Guests who can’t make the date can reschedule but need to give a minimum of two weeks notice.

Chefs have previously spoken of the difficulties with last minute cancellations and no shows, with many saying it can crumble the restaurant industry – which is already fragile post-Covid.

Celebrity chef Tom Kerridge previously berated customers who failed to show up at his London restaurant.

Core by Clare Smyth, which has three Michelin stars, has a similar policy charging £150 per head for guests that cancel

He wrote: ‘To the 27 people that booked @kerridgesbandg and then failed to turn up on a Saturday night…This industry, like many others is on the verge of collapse.

‘Your behaviour is disgraceful, shortsighted and down right unhelpful…all of you ‘no shows’ in all restaurants up and down the country and adding to the issues already being faced…YOU are putting peoples jobs more at risk…

‘We put staff levels to the number of covers booked and when you fail to turn up, it now costs us, which in turn will force very uncomfortable and hard decisions about staffing levels.

‘You are the worst kind of guest, and that is ‘selfish.’ I hope you have a good look at yourselves…’

James Snowdon, co-founder of the Palmerston in Edinburgh told the Observer that they once charged £10 per head but ‘no one blinked an eyelid’, so increased it to £20 each. 

One customer told the paper they cancelled at a restaurant five hours in advanced after being delayed on her way there from the Cotswolds, only to be charged £125. 

 ‘I did cancel on the same day, but I would never not turn up. I figured I would be giving them some time to fill the space,’ she said.

Other restaurants include Salt in Stratford-upon-Avon, who charge £55 for their tasting menu.    

‘If someone cancels midweek within 48 hours, we struggle to resell the table,’ he says. ‘It is dead money. With that table being open, food has been ordered, prep has begun and staff have been scheduled. I’m very strict with it, and we have lost customers from it in the past,’ he said.

Other less exclusive restaurants also charge for no shows.

The Tamil Prince in Islington charges £35-a-head for late cancellation up to six-hours before booking. 

The top 100 restaurants in the UK 

1 Ynyshir

2 Moor Hall

3 Da Terra

4 The Ledbury

5 Bouchon Racine

6 Restaurant Pine

7 The Ritz

8 Core by Clare Smyth

9 Frog by Adam Handling

10 KOL

11 Kitchen Table

12 The Parkers Arms

13 Sabor

14 Alex Dilling at the Cafe Royal

15 The Sportsman

16 Claude Bosi at Bibendum

17 Solstice

18 A Wong

19 Brat

20 Kiln

21 Ikoyi

22 Alchemilla

23 House of Tides

24 Osip

25 Roots

26 Fallow

27 The Angel at Hetton

28 The Seahorse

29 BiBi

30 L’Enclume

31 The French House

32 Noble Rot Soho

33 Paul Ainsworth at No 6

34 Trinity

35 The Clove Club

36 The Glenturret Lalique Restaurant

37 The Fordwich Arms

38 Endo at the Rotunda

39 Benares

40 SOLA

41 The Palmerston

42 Chez Bruce

43 Maison Francois

44 The Black Swan at Oldstead

45 The Quality Chophouse

46 Dorian

47 Hide

48 Luca

49 Allegra

50 Humble Chicken

51 Higher Ground

52 The Man Behind the Curtain

53 Opheem

54 Brawn

55 Wilson’s

56 Launceston Place

57 Speedboat Bar

58 40 Maltby Street

59 Restaurant Gordon Ramsay

60 Forest Side

61 Cafe Cecilia

62 Angela’s

63 Hjem

64 HUMO

65 Restaurant Sat Bains

66 Smoking Goat

67 Apricity

68 Northcote

69 Manteca

70 Rochelle Canteen

71 Mana

72 Sessions Arts Club

73 Singburi

74 St John

75 Grace & Savour

76 The River Cafe

77 The Unruly Pig

78 Updown Farmhouse

79 Ox

80 Inver

81 Aizle

82 Raby Hunt

83 Quo Vadis

84 Carters of Moseley

85 Lisboeta

86 Lyle’s

87 Mangal 2

88 Restaurant 22

89 Etch

90 Straker’s

91 Upstairs by Tom Shepherd

92 Joro

93 The Kitchin

94 Frenchie

95 Dew Drop Inn

96 SY23

97 The Pem

98 The Tamil Prince

99 Café Deco

100 Manifest

 Special awards

National Restaurant of the Year: Ynyshir

Best Restaurant in England: Moor Hall

Best Restaurant in Northern Ireland: Ox

Best Restaurant in Wales: Ynyshir

Best Restaurant in Scotland: The Glenturret Lalique Restaurant

Chef of the Year: Kenny Atkinson

Restaurateur of the Year: Samyukta Nair

Chef to Watch: April Lily Partridge

Opening of the Year: Bouchon Racine

One to Watch: The Midland Grand Dining Room

The Sustainability Award: Pensons

Gastropub of the Year: Parkers Arms

The Service Award: The Ledbury

Wine List of the Year: Maison Francois

Cocktail List of the Year: Roots

Innovator of the Year: Apricity

Lifetime Achievement Award: Fergus Henderson and Trevor Gulliver

 

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