No clean getaway! British family catch cleaner stealing their property – and hiding it in her BRA – after setting up secret camera in their four-star Benidorm hotel room

• A couple from Stockton say their belongings were stolen during a stay in Spain
• Video footage appears to show a woman rummaging through bags in the room 

A brazen cleaner was caught appearing to stash British holidaymakers’ valuables in her bra while cleaning their room at a four-star hotel in Benidorm after they laid a crafty trap to catch her in the act. 

Alastair and Sue Conner has forked out £5,500 on the all-inclusive Jet2 package holiday, staying at the Magic Natura Resort in Benidorm with their 15-year-old son Jack in September.

But after packets of cigarettes and perfume bottles allegedly started disappearing, the family from Stockton, Durham took swift action and installed secret cameras in their room to solve the mystery.

Determined to catch the thief in the act, the couple took photos of their belongings before heading out for the day, and Alastair hid his laptop on the dressing table, set to record.

The parents-of-three could not believe their eyes when the footage appeared to capture their cleaner rummaging through their belongings and apparently pocketing perfume and cigarettes while cleaning their room the following day.

 Alastair and Sue Conner, from Stockton, travelled with their 15-year-old son to Benidorm, Spain, and were shocked to find their personal belongings allegedly disappearing

A woman believed to be the cleaner was seen appearing to go through the couple’s bags

‘We bought 400 fags on the plane and all the fags had gone within a week. I thought something isn’t right,’ said Sue Conner

Video footage appears to show a woman dressed in white overalls entering the room and making a beeline for a stack of bags in the corner. 

She then moves to check around the bed area before the video cuts.

The woman is then seen looking through a white shopping bag in the room, before removing what appears to be a packet of cigarettes and putting it in her pocket.

Later, the woman is seen coming out of another room and appearing to put something down her shirt.

The couple believe around €750 worth of items were taken from their hotel room – including €385 worth of cash, €100 worth of perfume and 260 cigarettes. 

Sue, a 53-year-old finance director, said: ‘I noticed when we’d come back to the room stuff was missing, my bags had moved and I thought someone’s been in my knicker drawer.

‘So we decided to set some cameras up but the batteries weren’t lasting. We thought something’s definitely going on.

‘A lot of stuff had been moved. We ended up taking photographs when we went out to show what the room was like and when we came back we noticed my bags had been moved. This was going on from practically day one. Things weren’t in their place.

‘I’d just bought a new bottle of Gucci perfume from the airport and that was gone.

‘We bought 400 fags on the plane and all the fags had gone within a week. I thought something isn’t right.

‘And our son Jack said his clothes had been moved in the wardrobe. He had a necklace with a gold pendant with a ring on it and that was gone. Money, cigarettes, perfume – it was all gone.’

After setting up a covert recording system to uncover whatever was going on, the couple returned from lunch to view the footage.

And the horrified pair could not believe their eyes as they watched a staff member appear to search through their luggage for valuable items before puting some items in her pocket.

Alastair, 47, said: ‘It wasn’t until coming on until the end of the holiday that I thought I’d set my laptop up.

‘The first day we didn’t get anything because it was a different cleaner then two days before we were due to leave, we went out to lunch, came back and I checked my laptop and we’d caught her.

‘We never expected a staff member to rob us. I went from excitement to disbelief.

‘I couldn’t believe what I was seeing. I was disgusted.’

Sue added: ‘I was mortified. She’s gone through our private drawers. We felt violated.

‘We’ll never go on a Jet2 holiday again and we’ve always used Jet2 but will never use it again now.’

Alastair said: ‘We’ve just spent £5,500 on a holiday that we didn’t even enjoy.’ 

In later footage, she appeared to put something down her top. The family say €100 worth of perfume disappeared

Alastair (L) had the idea of setting up his laptop to record the room to catch the thief in the act

A spokesperson for Jet2 said: ‘We are extremely sorry and disappointed to hear about this experience, and we understand that the hotel has taken appropriate action with the staff member in question. 

‘We have since been in contact with Mr and Mrs Conner to apologise, and to provide an appropriate gesture of goodwill.’ 

Jet2 offered the couple ‘an appropriate gesture of goodwill’ – but the couple say they were only offered the €750 that were reportedly stolen and they won’t accept anything less than a full refund.

Magic Natura and the Spanish police have been approached for comment.

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