Couple’s fury after they were charged £85 for a three-mile Uber trip home from a child’s funeral – as probe is launched into ‘scam’

A couple have revealed their fury after they were charged £85 for a three-mile Uber trip home from a child’s funeral. 

Rob Wright had just attended a wake in Kingswinford, Dudley, with his wife Kay when they ordered a 15-minute journey home to Stourbridge. 

The 60-year-old said the journey came to £5.91 until the driver charged him an additional £80 cleaning fee the following day. 

Mr Wright claimed he told Uber the couple had not caused any mess in the car but the company sent him photographs which he suspected the driver had faked – adding he thought the ordeal was a ‘scam’. 

A couple have revealed their fury after they were charged £85 for a three-mile Uber trip home from a child’s funeral

Rob Wright had just attended a wake in Kingswinford, Dudley, with his wife Kay when they ordered a 15-minute journey home to Stourbridge

He told the BBC: ‘[The money] was taken straight out of my account without even discussing the matter with me.

‘This was my first time using Uber and I will never use them again.

‘Me and my wife were returning home after a little girl’s funeral and [the driver] probably assumed, because he’d picked us up from [a] pub, we’d had one too many.’

Uber has since apologised for the charge and Mr Wright was reimbursed with a full refund. 

The 60-year-old said the journey came to £5.91 until the driver charged him an additional £80 cleaning fee the following day

A spokesperson for Uber said: ‘For licensed drivers who use the app, their vehicles are their place of work and any damage or mess can mean they are unable to continue working.

‘We are constantly reviewing our processes and technology and will take appropriate action whenever fraud is detected.’

MailOnline has contacted Uber for comment.  

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