Nightmare holidaymaker claimed she'd paid £200 too much for her caravan stay… and then took vicious revenge on us | The Sun

A 'NIGHTMARE' holidaymaker claimed she'd paid £200 much for her caravan stay before taking vicious revenge.

Rob Smith, director of holiday caravan rental company Jar Holidays, rented the vehicle at Lyons Robin Hood Holiday Park in Wales, out to a woman and her partner.

But Rob, 38, claims the holidaymakers – who agreed to stay from July 14 to 21 – were a total "nightmare" from the outset.

They allegedly called for the boiler to be fixed at 1am in the morning and were accused of badgering for money off even during the stay.

When Rob pointed out that it was all already paid and refused any refund, the renter turned "malicious" and unleashed "carnage" in revenge.

The problematic guests trashed the caravan, destroying its contents and fled in the night, just four days into their stay.

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The company director was horrified when he stepped inside the deserted van the following morning with photos shared on Facebook showing the two-bed caravan with torn up bedding, curtains and a smashed flatscreen TV.

The entire home appears to be covered in dog food, rubbish and what appears to be flour emptied all over the stove.

Meanwhile uprooted sofa cushions and broken kitchen utensils cover the floors.

Rob, who rents out privately-owned caravans to backpackers looking for seaside town getaways, claims that it took the Jar Holidays team six hours to clean up the carnage.

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The caravan rental company had to replace everything in sight, including forking out around £1,000 for a new flatscreen TV.

Rob, from Toxteth, Liverpool, said: "Security walked past the caravan between one and three o'clock in the morning and it was smashed up, but we only got the call in the morning.

"It's disgusting because all of the years we've been here, we've never seen this happen before. She was a nightmare during the stay and after."

He continued: "She booked through a third-party company. She privately messaged us [halfway through the holiday] saying she could have paid £200 less elsewhere [through a different third party company for the holiday] and she wanted her money back.

"Then she called to ask us to fix the boiler at 1am in the morning, and because we lived on site one of the team went up and switched the boiler back on."

'CARNAGE'

"After that was when the carnage happened. There were no arguments, there was no explanation – she was just moaning about things that didn't exist.

"She left between 1am and 3am [that night]. I think she's just bats**t crazy.

"We've had to replace everything. Sometimes caravans can get messy, but that is malicious and it's obviously malicious.

"It's just all the damage. There's liquid damage, she smashed the microwave, the TV – £1,000 is a lot when the owner has put a TV in the room and rented it out to holidaymakers.

"I was shocked. I felt absolute shock. I thought the best thing to do was to make sure she's barred."

Jar Holidays employees have also been left stunned by the horrific act of vandalism, with PR manager James Foley claiming that he found the incident "disgusting".

James, 25, said: "When I found out about this the other day, I was absolutely livid.

"I've been going on holidays in North Wales since I was about 10 and I was appalled."

Rob claims that the holiday company has tried to contact the rogue guest multiple times, only to be blocked on all platforms in response.

He says that the caravan owners are pressing charges against her.

'DISGUSTING'

Now, the director is keen to reassure potential vacationers that this was an isolated incident – claiming that he has "never seen this happen before".

Rob said: "Within 24 hours, the home is back to normal and we've replaced everything – TV, and everything.

"It's been replaced personally by our sister company; everything has been done and covered by us. It's just disgusting because there's no remorse for it.

"I don't know what's wrong with her. You do not do that to anybody's property. There's no reason to do that.

"We want people to rest assured that this does not happen [ever]. We've been here for ten years and nothing like this has ever happened. It's just not normal behaviour."

North Wales Police have confirmed that the incident is currently under investigation, saying: "We received a call on 18th July reporting damage to a caravan located at Lyons Robin Hood park in Rhyl.

"The matter is currently under investigation and anyone with any information should contact us via our live webchat online quoting ref A113054."

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The guest has been contacted for a comment.

Lyons Holiday Park has been contacted for a comment.

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