Tesla app crashes across Europe leaving frustrated drivers fearing they might not be able to open their cars without a keycard
- Some say that the outage has been going on for six hours so far without respite
- Some drivers say they cannot connect to their Powerwall home battery system
Tesla drivers have been hit by mobile phone app crashes across Europe.
Motorists owning the Elon Musk made cars say the app shows ‘503 Server Maintenance’ when they try and use it.
It is understood that users in China are unaffected because the system is based elsewhere.
Some drivers say they cannot connect to their Powerwall home battery charging system.
People on Twitter reported the app was suffering from an outage and some serious downtime
There were a number of fears that it would impact motorists’ ability to be able to drive home
A man named Andrew Mitchell dubbed Elon Musk ‘Space Karen’ over the inconvenience
A man called Richard said on Twitter: ‘Tesla app been down 6hrs now. UK. Some communication would be nice.’
Kelvin Capalot from Switzerland feared he would not be able to gain access to his motor vehicle without the power of the app.
He aired: ‘Same in Switzerland better be back in the next 4 hours or i cant open my car left my keycard at home.’
But Mehdi Moha set him straight and gave him the wonderful news: ‘But you can still open it with phone, worked for me,’
Tesla do not have a comms team and this man said customer services said it would be fixed
Tesla drivers waiting in South Mimms services to charge their cars back in depths of December
Kelvin was overjoyed and replied: ‘Okay yeah it opens phew.’
It comes just a month and a half after the AA said charging point demand for Tesla and other electric cars were not being met by the government.
Chaos engulfed the network in December last year and saw South Mimms Services hit again with Tesla owners forced to queue up.
Jack Cousens, head of roads policy at AA, told MailOnline: ‘The growth in electric car sales is great news, but the speed of which publicly available chargers are being installed is not quite keeping pace with the new demand being generated.
South Mimms services was again beset with problems after delays hit the spot in December
Members of a Facebook group called ‘Tesla Owners Club UK’ expressed their frustration at the queues. Pictured: Telford services
‘There is no formalisation of queuing at popular locations. Sometimes it is small and obvious so drivers can chat amongst themselves about out how long they need to charge for etc. Other times there are long queues and tensions may rise when people – either accidentally or deliberately – jump the queue.
‘The solution is two-fold; we need more chargepoints, but we need the right speed of charger in the right location. The government has a target of 300,000 publicly available chargepoints by 2030, but at the moment there are around 35,000 chargepoints. Clearly we need more action now to cater for the needs of EV drivers.
‘Chargepoints need to offer a solution to queuing to let drivers know how long the wait is, but also to move people on so the queue can keep moving. A “check-in” process built into the post is arguably the simplest solution, that way drivers know what the situation is like and can decide to wait or find an alternative post.’
It came after drivers called for more charging points to be installed across the UK after some Tesla owners were left queuing for three hours.
Data from Zap Map show the amount of charging points and who they cater for in the UK
Chaos engulfed the electric motoring network as demand appeared to outstrip supply in come areas.
According to data from Zap Map there are currently 6712 rapid and ultra-rapid charging devices, across locations in the UK catering for the 420,000 plus cars.
Members of a Facebook group called ‘Tesla Owners Club UK’ expressed their frustration at the queues.
One said: ‘Someone taking the mick at Tebay? Been here over an hour. Still 15 in front of me in the queue for a charger. Easily another 2 hours to wait – minimum.’
A second added: ‘We need more superchargers. I love Tesla, but this country is not up to standards if they want total electricity!’
A third said: ‘New Tesla owner and I’m super disappointed with the charging lark. Nobody told me that a winter charge would barely achieve half the performance.
‘Tesla are charging too much to use their chargers. Finding podpoint at 40p avg best value for money.’
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