WHEN it comes to coffee, every person has their own way of taking it, whether it’s black or white and with or without sugar.
But a Costa worker has revealed the one order that annoys them the most – and you may not be aware you are doing it.
TikTok user Em, who posts under @emhayes2, uploaded a video called “things that annoy Costa workers.”
She acted out a scene of her serving a customer and asking what drink they would like.
Pretending to be the person ordering, Em said: “Yes, I’d like a regular Americano.”
She then replied pretending to be herself at work saying: “Is that a small, medium or large?”
The customer hit back saying: “A regular one.”
Em then said she has to explain again how they only do small, medium or large, and asked if they mean “medium” when they ask for a “regular”.
When the customer still insists they want whatever “regular” means, she said she always orders a medium for them, but they then get angry and say they want a small.
Em said the frustrating encounter happens “around 50 times a day”.
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Her video has racked up over 10,000 likes, and people were quick to take to the comments.
One said: “I always thought regular and medium were the same thing” to which she replied “I just put regular through as medium and hope for the best hahah.”
Another Costa worker added: “customers will come in and try ordering a frappuccino too, this ain't Starbucks.”
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Em replied to this saying she has the same problem with people asking for Starbucks’ “grande” size.
A third person wrote: “Could absolutely not put up with that.”
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