Dad fumes after he was left waiting eight minutes for two McFlurries and a milkshake at McDonald’s while a slew of delivery orders were prioritised
- Imran Patel, from Yorkshire, was left waiting eight minutes for two McFlurries
- He got frustrated after a slew of delivery orders were prioritised before him
- Read More: McDonald’s launches trial of budget range called ‘Saver Meals’
A dad fummed after he was left waiting eight minutes for two McFlurries and a milkshake at McDonald’s.
Imran Patel, 46, took his kids to the fast food chain at Shaw Cross near Dewsbury in West Yorkshire for a treat on Monday.
However he got frustrated after a slew of delivery orders were prioritised before him.
He said he was stuck behind a line of delivery riders from companies like Deliveroo, UBER Eats and JustEat who picked up food before him.
The annoyed parent thought he’d been standing in a que for 15 minutes but a review of the burger joints CCTV footage showed he actually only waited eight minutes.
Imran Patel, 46, fummed after he was left waiting eight minutes for two McFlurries and a milkshake at McDonald’s however he was stuck behind a line of delivery riders from companies like Deliveroo, UBER Eats and JustEat who picked up food before him
Speaking to Metro Imran said: ‘I’d only gone in there for two McFlurrys and a milkshake, with it just being drinks it should only take five minutes for them to get it ready.
‘I wouldn’t have minded but it was completely empty in there too. It feels like if you actually go in to the restaurant you’re kind of ignored, like the delivery orders are more important.’
A spokesman for McDonald’s told the news site: ‘Customer satisfaction is a priority of ours and we place great emphasis on providing a fantastic experience to everyone who orders at McDonald’s, be it in-store, through the drive-thru or via our delivery partners.’
It’s not the first time customers have complained about delivery orders getting priority.
Posting anonymously on Reddit, people from around the UK, shared their experiences of attempting to dine in at popular fast food restaurants, branding the service ‘disappointing’.
The thread began after a man vented the frustration of his local KFC being full of delivery drivers and commenters quickly expressed their frustration at long waits with one claiming they were left hanging for a full hour, while deliveries were prioritised.
Posting on Reddit, a man claimed it’s difficult to get to the till in his local KFC because of the number of delivery drivers for apps
Fast food fans have complained about being left waiting for their meals, while ‘lazy’ customers who have ordered from home are prioritised
And others questioned why ‘lazy’ people are ordering food at home only for it to arrive ‘lukewarm’ when they could walk a short distance.
One wrote: ‘Students on our street regularly get Greggs delivered. £2.49 delivery for a 79p sausage roll. Madness.
‘We’ve also had a Subway guy turn up at ours (wrong address, wanted 2 doors down). There’s a Subway 150m from us. I’m pretty sure this is a sign of the apocalypse.’
The man began the discussion saying: ‘Are all of the the delivery apps are ruining eating in fast food restaurants?
‘I went to eat in KFC before and at least a quarter of the restaurant was full with orange, blue and back square food carriers.
‘You could barely move near the till and sitting anywhere near them was just a constant rush of people with said bags rushing in and out.’
The thread quickly racked up lots of comments from people sharing similar experiences.
One person wrote: ‘Yep, it’s f****** c***. Nipped into Maccys with my kid on the way to an event it was just generally unpleasant. Had to barge through a bunch of people, they’ve nicked half the restaurant as a waiting area but the drivers still mill around on their phones etc.
‘Then, because it’s so busy, order takes forever, collection then takes forever despite saying your order is ready and yep, of course it wasn’t right.
‘Had the same experience a few times now in Maccys – honestly not sure I’ll bother with them again. They used to be clean and efficient but not anymore.’
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