Royal Mail will make some changes this week amid the lockdown imposed by the Government to stop the spread of the coronavirus. The postal service has kept delivering letters and parcels to the nation throughout the pandemic, however, Royal Mail is now introducing changes in its service.
In a statement, they explained the changes are due to “double” the number of employee absences expected due to “illness and self-isolation”.
Royal Mail said: “To manage these severe absence levels – which are growing – we are implementing a range of mitigations.
“Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office.”
The changes came into effect on Monday, April 6.
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What are the changes?
Royal Mail has introduced the following changes due to the current coronavirus situation:
- Longer retention periods in Customer Service Points
- Special Delivery Guaranteed by 9am
- Special Delivery Guaranteed by 1pm
- All Signature services
How do the changes affect your post?
Longer retention periods in Customer Service Points
This change gives you longer to collect or have your item redelivered.
The delivery service has temporarily extended the retention period to 30 calendar days before items are returned to the sender.
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This applies to the following:
- Items we’ve left a ‘Something for You’ card
- Items that have a ‘Surcharge to Pay’
- Items that have a ‘Customs Charge to Pay’
- Local Collect items where the parcel is addressed to the Customer Service Point
Special Delivery Guaranteed by 9am
Royal Mail will no longer guarantee deliveries by 9am the next working day from March 31 and will from this date instead guarantee deliveries by 12pm.
Royal Mail said: “As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 9am service that are delivered between 9am and 12pm, from that date.”
Special Delivery Guaranteed by 1pm
Royal Mail will no longer guarantee deliveries by 1pm the next working day for items posted from Tuesday, March 31 onwards.
From this date the delivery service will instead guarantee deliveries by 9pm.
Royal Mail said: “As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service that are delivered between 1pm and 9pm, from that date.
“For items posted from Thursday 19 March 2020 up to and including Monday 30 March 2020 a guarantee will not be offered.
“As a result, we will not consider a claim for delay or consequential loss as a result of delay for items posted using the Special Delivery Guaranteed by 1pm service during this period.”
All Signature services
Royal Mail said: “We’ve put in place a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK.
“For items delivered on or after Saturday 14 March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item.”
You can still check if Royal Mail has obtained confirmation of delivery and who it has delivered to by tracking your parcel HERE www.royalmail.com/track-your-item
You’ll be able to see a special code, ‘XP1’ instead of signature.
Royal Mail will not consider refunds or compensation requests for not capturing a signature for items delivered on or after Saturday, March 14 and until further notice.
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