A HEARTBROKEN mum discovered her family dog dead in the road after an Amazon delivery driver ran him over and the company offered her a £250 voucher.
Linda Banwell’s 17-year-old rescue dog, Alfie, was discovered covered in blood just after noon on September 17.
The 48-year-old complained to Amazon and was eventually offered a £250 voucher, which she says fails to acknowledge the severity of the incident.
The devastated mum does not believe the act was deliberate and Amazon said it is: "taking this matter seriously and have reached out to the customer to offer our support".
Ms Banwell said: “I got the parcel off the guy and had my other dog [Charlie] with me.
“I took the parcel to my mother and when I walked out I saw
my dog lying on the floor covered in blood.
"I assumed he didn’t see him and reversed over him but when my husband looked at the CCTV he was driving forward.
The loss of Alfie has left a deep impact on the children of the family, who have grown up alongside the West Highland white terrier.
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CCTV footage shared with SurreyLive by the dog owner shows the Amazon driver arriving at her home to deliver her mother’s parcel.
The next clip shows Alfie being run over by the back tyres of the van as it drives off, although no video has yet been shared of how the dog got in front of the vehicle.
She says she has also contacted Surrey Police about the incident.
“He was covered in blood, there’s still a stain on my driveway," she
said.
"We had to move him very quickly because my friend's
grandaughter was there and I didn’t want her to see him."
The grieving dog owner said while the company can do nothing to bring back Alfie she does not believe that Amazon has taken the situation as seriously as she hoped, although she says the act was not deliberate.
“Amazon’s response in the first phone call was just ridiculous and
they weren’t listening to what I was saying,” she added. “Their
reaction has been disgusting.”
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An Amazon spokesperson said: “We have very high standards for our
delivery service providers and how they serve customers. We are taking this matter seriously and have reached out to the customer to offer our support.”
Ms Banwell said: "His loss has been catastrophic, he used to follow me around all the time and he’s just not there.
“I feel he shouldn’t have had to die like that, Charlie’s looking for
him the whole time. It would be just as devastating if it was a member of my family, they’ve taken him from us when he should have died nicely," she continued.
"He was quite an abused dog before we got him but for the last
few years he’s been happy. It’s just cruel.
“He’d had a really difficult life, he was quite a nervy dog but we managed to get him to a point when he was happy. He was very fit for a 17-year-old dog and would still run around."
"My kids grew up with him so he was like one of them really," she added.
Surrey Police has been approached for comment but had not responded by the time of publication.
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