Beautician, 28, tells of ‘scary’ moment Morrisons delivery driver tracked her down on Facebook, messaged her and trawled through her photos hours after dropping off her shopping
- Molly claimed the worker also ‘liked’ some of her pictures until she blocked him
- They had a ‘very small converstion’ when he dropped the shopping last month
- Molly, of Northfield, said Morrisons did not initially take her concerns seriously
- The supermarket and Ocado, who deliver for it, now promised to investigate
A beautician has told of the ‘scary’ moment a Morrisons delivery driver tracked her down on Facebook, then went on to message her and trawl through her photos – hours after dropping off her shopping.
Molly, 28, claimed the worker also ‘liked’ a string of her pictures until she blocked him.
But she said that when she complained to the supermarket about the ‘scary’ personal approach, they did not initially take her concerns seriously.
Molly, who did not want to give her surname, had also complained to Ocado, who deliver for Morrisons, and both companies have now promised to investigate after being contacted by BirminghamLive.
Molly (pictured) has told of the ‘scary’ moment a Morrisons delivery driver tracked her down on Facebook, then went on to message her and trawl through her photos – hours after dropping off her shopping
Mollyu (pictured) claimed the worker also ‘liked’ a string of her pictures until she blocked him
The beautician, from Northfield, had ordered the online shopping delivery last month. It was later dropped off by the driver.
Molly said: ‘When he delivered the shopping he was pleasant, absolutely fine and said thanks for shopping with us. He brought the shopping up to my flat and I said “thank you”.
‘It was a very small conversation we had.’
Yet six hours later she said she was horrified to discover the driver had apparently tracked her down on Facebook – and sent her a personal message.
He had also seemingly been looking through her pictures.
She said: ‘He delivered the shopping to me and then later looked up my name on social media and tried to message me.
‘He just said “Hi” then started liking photographs of me on my Facebook page, which to me insinuates something else.
‘It’s obviously a massive data breach.
‘I live on my own, I’m a young lady – it is really scary.
‘I called Morrisons, but they seemed disinterested and said, “Maybe somebody will call you back about this.”‘
She looked up the driver online and claimed he also works as a part-time taxi driver.
‘In his Facebook bio it said he was also a taxi driver,’ she said.
‘I thought, “If you’re doing that with me, what are you doing with the girls in your car?”‘
Yet Molly claimed Morrisons was initially dismissive of her complaint. She said: ‘I just felt that Morrrisons didn’t take it seriously at all.
‘For him to take my name from my order and look me up on social media and contact me and like photographs of me… it’s just unreal.
‘But it’s really scary that Morrisons didn’t take it as seriously as I thought they should after I sent them copies of the messages.
‘Morrisons did not even apologise that this happened to me. I said, “You haven’t even apologised,” and they said, “Yeah well it isn’t really a customer service problem”. I said that it IS a customer service problem.
‘It’s obviously a massive data breach, but Morrisons said it was a problem for the depot they use, which they said was also used by Ocado.’
The beautician (pictured), from Northfield, had ordered the online shopping delivery last month
Molly said that when she complained to Morrisons about the ‘scary’ personal approach, they did not initially take her concerns seriously
She had also now contacted Ocado, who are contracted to deliver for the supermarket.
‘Ocado were really good but said that because the order was through Morrisons, there was not much they could do,’ said Molly.
‘The company said they would get in touch with the depot and let them know what had happened. But Morrisons, frankly, couldn’t give a crap.’
She added: ‘It’s the first time that I have ever ordered from Morrisons. I told them I was deeply disgusted that they were not doing anything about this.’
A spokesperson for the company said: ‘We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter.’
And a spokesperson for Ocado said: ‘We are aware of this complaint and in the process of conducting an investigation.’
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