Mercedes driver rants at RAC for having to take £210 Uber ride home and arriving 16 hours after first call to recovery firm – who told him it would take up to three days to collect his car
- Adam Oakley was stranded after his car broke down on his way from Norwich
- The actor ranted about his 16-hour nightmare to his 247,000 TikTok followers
- Tell us your RAC and AA breakdown woes: Email [email protected]
A fuming motorist went on an epic rant after being told by the RAC to ditch his broken day Mercedes at a service station, where it could have stayed for three days.
Actor and TikTok star Adam Oakley claimed he was told to hid the keys to his costly motor on the wheel arch after the car’s coolant pipe cracked, before being warned it might take days for it to be recovered.
The social media personality said the breakdown firm left him waiting for nine hours after being promised a hire car.
But when this failed to arrive, Adam had to splash out £210 for an Uber ride home, finally getting back 16 hours after his ordeal began.
Adam shared his nightmare in two videos posted to his 267,000 TikTok followers, blasting the RAC and demanding: ‘What am I paying for.’
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Actor and TikTok star Adam Oakley spoke of his 16-hour breakdown ordeal in two posts on TikTok – where he slammed the service of recovery firm the RAC
At points in his epic rant on TikTok Adam almost appeared to have tears in his eyes as he vented about his frustrating experience with the RAC
He said: ‘They said ‘you need to leave your car in the service station where it is for us to come and get it but we might not be able to come and get it for the next two or three days.
‘Just leave them [the keys] on the wheel arch of your car’.
‘Now, I drive a Mercedes, who in their right mind is going to leave their car keys on the wheel arch of their car in a service station car park for everybody to see for three days?’
Ghost hunter Adam had been driving home from Norwich, in Norfolk, on Monday when his Mercedes broke down at Beaconsfield services, Buckinghamshire.
Adam had been promised a mechanic would arrive to fix his clapped-out motor within 30 minutes, but he claimed he waited four hours for someone to arrive.
When the mechanic eventually did arrive, he was unable to fix the Mercedes and said a pick-up truck would collect the car and take Adam home.
But the nightmare deepened. After five hours, Adam said he eventually received a call from the RAC claiming it was not possible to pick up his vehicle.
The recovery firm said it would organise a hire car for Adam, the actor claimed. But then, several hours later, he was told no hire car was available.
Instead, he had to fork out a whopping £210 for an Uber to drive him 150 miles to Norwich, arriving back home 16 hours after his car broke down.
Adam claims an RAC call operator hung up on him when he complained and refused to leave his keys on the wheel arch.
Adam claimed he had been told to leave the keys to his broken down Mercedes on the wheel arch – but said he was told the car might not be collected for three days. He then says he had to splash out £210 on an Uber ride back home – a fee which the RAC says it will now pay
He said: ‘His exact words to me were “if you are not happy with doing that, then that is the end of the conversation”, and hung up.’
Adam has appeared in Eastenders as Lee Watson and starred in Noel Clarkes’ film ‘Brotherhood’.
He also organises ghost trips as a paranormal investigator and previously featured in the BAFTA-winning reality show Bad Lads’ Army.
The RAC delivered his car to his house the day after Adam posted his two videos to TikTok.
The company blamed a ‘busy Easter weekend’ for the fiasco before apologising and agreeing to pay Adam’s £210 Uber fee.
‘We’d like to apologise to Adam for the delay in getting his car recovered and the lack of updates from our team,’ an RAC spokesman told The Sun.
‘Unfortunately, due to the busy Easter weekend there was a shortage of long-distance recovery trucks in that area.
‘Our call centre agent should not have told him to leave his keys on the wheel.
‘To say sorry, we’ve agreed a suitable gesture of goodwill with Adam and arranged a hire car to keep him mobile.’
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