Our £4,000 5-star Turkey holiday was left in ruins after our son, 5, was struck down with mystery bug, says Brit family | The Sun

A BRITISH family said their dream £4,000 five-star holiday turned into a nightmare after a mystery bug left their five-year-old son in hospital.

Sheri Smith, 43, said her family started feeling unwell on the second day of their stay at the Delphin Imperial Resort in Turkey.



The mum-of-two said her daughter escaped the horror stomach bug, but her son and husband also fell ill.

She said she spent five days in bed in excruciating pain, while her five-year-old son was rushed to hospital and given an IV drip.

Sheri, from Croydon, South London, claimed the youngster could have died if he hadn't quickly received treatment for what docs told her was E-Coli or salmonella.

Agents Travel Republic confirmed they are investigating the claims.

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The family had flown to Antalya, Turkey, in the early hours of June 5, and the next day her son started suffering from stomach pains.

Sheri said: "Eventually by midday we decided he might just be hungry, so we got him some pasta.

"By half past he said he wasn't feeling well. Not even 30 mins later he sat up and was sick everywhere.

"He just completely emptied everything out of him – he couldn't even keep water down.

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"After about two hours he'd lost control of his bowels – even in bed.

"His temperature was shooting up so I gave him paracetamol and Calpol, and then some Nurofen by later. By the evening though I was also feeling sick."

Sheri initially blamed the sudden illness on heatstroke or food poisoning, but now she blames poorly cooked food or the hotel's pool.

She raced her son to hospital and he was put on a drip due to lack of fluids – and a blood test revealed he was suffering from a serious bacterial infection, she alleged.

Sheri said: "They basically said to me he couldn't go home and had to stay in hospital, and they put him on antibiotics."

The mum-of-two also fell ill and claims she didn't eat anything for five days.

'SCREAMING IN PAIN'

She said: "We saw the hotel doctor, and when he examined me and touched my stomach I was screaming from the pain.

"Straight away he said he had to give me an injection in my bum, and then gave me extra medication an hour later.

"We were in there maybe five minutes, but within that time three other families came down to the front desk to complain about the same problem."

To add to the family's misery, travel chaos meant their flights were delayed by hours both ways.

Sheri said: "I'm just so angry because it was our family holiday that I paid a lot of money for, and it just got ruined.

"We'd got married in lockdown so we never to do the honeymoon we wanted, so this was like our second special family honeymoon.

"By the second day though that was it – the holiday was over.

"We basically couldn't move from bed and I was hallucinating because of my fever, but I didn't want to go to hospital because I was worried I'd be stuck here for weeks afterwards."

Sheri said she is considering legal action.

INVESTIGATION OPENED

A spokesperson for Travel Republic said an investigation has been launched.

Referring to Sheri using her maiden made, a spokesperson said: "We're very sorry to hear of the experience of Miss Gill and members of her family at the Delphin Hotel and have spoken with her to discuss the matters she has raised.

"We sincerely hope that the family is now feeling better.

"We've started an urgent investigation with the hotel to clarify the details, and as proud members of ABTA we'll be responding to Miss Gill fully within the timeframe that their guidelines set out.

"We've shared the details of the process for resolving a post-holiday issue of this nature with Miss Gill and will keep her fully informed of our progress throughout.

"We want our customers to enjoy a happy and relaxing holiday when they book with us and as such expect all the hotels we work with to meet all legally required health and safety standards.

"We take any suggestion that these have not been met very seriously and are looking into the matter with the upmost priority."

The Sun Online has contacted Delphin Imperial Resort for comment.

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