Woman, 32, in tears after Virgin Media installs huge connection box across her drive – and she's not even a customer

A WOMAN was reduced to tears after Virgin Media installed a new internet connection box across her driveway.

Hanna Dillon, 32, rushed home when her neighbours alerted her that workers were fixing the four-foot-high box in front of her house.

She pleaded with them to move the box a few feet aside, but the installers said the new-style Virgin Media box had to be put where the previous box had been.

But the previous box outside her Grimsby property, was a fraction of the size of the new box.

"I can't believe it," said Hanna.

"It is a massive box. How am I supposed to get in and out the driveway with that in the way?" she told, Grimsby Live.

She said she had applied to North East Lincolnshire Council for a dropped kerb in order to move her car onto her driveway.

She has lived in the property for eight years and has invested a large amount in upgrades to the home.

It is a massive box. How am I supposed to get in and out the driveway with that in the way?

Hanna said: "I had to leave work in Immingham to ask them to move it. But they just kept laughing. I cried. I am going to lose money on the house now. They will have to move it when I get the dropped kerb."

Hanna, who works as an office assistant says she is not a customer of the TV network firm but knows some of her neighbours are.

The street got letters prewarning them about the upgrade to the new boxes, but Hanna says she didn't get any notice.

"I have lived here for eight years. It is a lovely neighbourhood. The road is a bit narrow and you can't get more than one car along at anyone time.

"But it is peaceful and I have done a lot to the home and the driveway and look after it," said Hanna.

A spokeswoman for Virgin Media said: "“The cabinet outside Ms Dillion’s home has been located in the same position for more than 20 years.

"We recently replaced thedamaged cabinet with a new one to help safeguard our network at a time when connectivity has never been more important.

"If a customer is unhappy with the location of one of our cabinets, they should contact us directly and we will review their concerns."

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